Overview
What is Confluence?
Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.
Atlassian Confluence - single point of collaboration
Exploring Atlassian Confluence: A Brief Review of Features and Benefits
Conflicted on Atlassian Confluence
You should really use Confluence when you need a great compilation of documents to keep the trainning up to date!
Best knowledge management tool for IT industries
Confluence is our go-to tool for documentation
Use Atlassian Confluence to scale your work, team, and organization
Always have options, But Continuos Improvement is the only successor of Atlasstian Confluence
Confluence: The Easiest Corporate Wiki!
Confluence for the Cloud not so hot
Confluence at a glance
Confluence! Great Choice:)
Confluence on info
Confluence is a tool for companies that are growing and require good administration of their knowledge
Confluence - Good value, simple to use
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Document collaboration (104)9.090%
- Access control (102)8.787%
- Notifications (107)8.282%
- Search (107)6.868%
Reviewer Pros & Cons
Pricing
Free
$0
Standard
$5
Premium
$10
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $10 per month
Product Demos
Confluence-Demo: Unterseiten bis in beliebige Tiefe anlegen
Atlassian Confluence 101 - Delete and Restore a Page
Atlassian Confluence 101 - Organize Pages
Sibling Tabs User Macro for Atlassian Confluence
Features
Project Management
Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation
- 7Task Management(87) Ratings
This includes the ability to plan, track, collaborate and report on tasks.
- 7.9Gantt Charts(12) Ratings
Gantt charts are charts that show tasks or events along the y-axis displayed against time along the x-axis.
- 7.2Scheduling(21) Ratings
Scheduling capabilities allow users to set schedules on tasks, and create timelines and milestones.
- 7Workflow Automation(58) Ratings
Workflow automation is the ability to route work requests along an approval process automatically.
- 6.8Mobile Access(82) Ratings
Mobile access is the ability to access the software from a smartphone or tablet.
- 6.8Search(107) Ratings
Users can search for related materials across files, discussions threads, schedules, etc. using project keywords or tags.
- 7.5Visual planning tools(86) Ratings
Includes visual tools such as pinboards, mind-maps, or charts for collaborative brainstorming and/or workflow planning.
Communication
Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.
- 6.4Chat(15) Ratings
Instant messaging tool allows users to communicate with select other users in real-time threads.
- 8.2Notifications(107) Ratings
Users can follow other users and/or join specific projects, electing to receive notifications when there are changes and updates.
- 7.9Discussions(101) Ratings
Users can join groups or message boards for forum-style collaboration.
- 7Surveys(15) Ratings
Users can create and participate in surveys to get input from other collaborators.
- 8.5Internal knowledgebase(101) Ratings
Users can author or access “How-to” help and reference tips about internal processes.
- 6Integrates with GoToMeeting(3) Ratings
Integrates with GoToMeeting for web conferencing.
- 9.3Integrates with Gmail and Google Hangouts(7) Ratings
Integrates with Gmail and Google Hangouts.
- 9.6Integrates with Outlook(10) Ratings
Integrates with Microsoft Outlook to tie in email threads.
File Sharing & Management
Features that allow collaborators to view, work on, and organize files.
- 8.1Versioning(92) Ratings
Users can access the most up-to-date version of a document, track changes, and revert to older versions if needed.
- 7.8Video files(69) Ratings
Supports video file types
- 7.7Audio files(63) Ratings
Supports audio file types, such as .mp3, .mp4, and .wav
- 9Document collaboration(104) Ratings
Users can edit files and attach comments to files.
- 8.7Access control(102) Ratings
Users can control access to (shared) files, including different levels of access such as view-only or permission to edit.
- 8.1Advanced security features(78) Ratings
Includes advanced security features such as file encryption or remote data wipe.
- 7.1Integrates with Google Drive(48) Ratings
Integrates with Google's cloud storage platform, Google Drive.
- 6.7Device sync(48) Ratings
Device syncing that updates files connected to the cloud, keeping all files up to date regardless of where they are edited or viewed.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Confluence?
Share PDFs, Office docs, images, and more in Confluence. Automatic versioning, instant previews, full-text search, and pinned comments make it easy to manage your files.
Confluence Features
Project Management Features
- Supported: Task Management
- Supported: Workflow Automation
- Supported: Mobile Access
- Supported: File tracking
- Supported: Tagging
- Supported: Search
- Supported: Integrates with other Project Management Tools
- Supported: Visual planning tools
Communication Features
- Supported: Status updates and activity feed
- Supported: Notifications
- Supported: Comments and feedback
- Supported: Discussions
- Supported: User directory and online status
- Supported: Sharing and privacy
- Supported: Internal knowledgebase
File Sharing & Management Features
- Supported: Versioning
- Supported: Document files
- Supported: Image files
- Supported: Video files
- Supported: Audio files
- Supported: Document collaboration
- Supported: Shared folders
- Supported: Access control
- Supported: Advanced security features
- Supported: Integrates with Google Drive
- Supported: Device sync
- Supported: Web interface
- Supported: File change notifications
- Supported: Simultaneous editing
Confluence Integrations
Confluence Competitors
- Microsoft Yammer
- Microsoft SharePoint
- OpenText Vibe
- Socialtext (discontinued)
- Traction TeamPage
- HCL Notes
- OpenText Enterprise Content Manamagement (ECM)
Confluence Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(2113)Community Insights
- Business Problems Solved
- Recommendations
Atlassian Confluence is a versatile tool that organizations use to enhance collaboration and knowledge sharing. Users have found it to be an effective solution for various use cases across departments and teams. For example, Confluence serves as a central document system for product owners and product management, storing important project documents and related information. It is also used as an internal Wikipedia and knowledge base, providing how-to guides, descriptions, and tracking project status.
Confluence plays a crucial role in facilitating communication and coordination within organizations. It helps teams effectively share knowledge, onboard new employees, and provide assistance to other teams by finding configuration files and debugging information. Many users appreciate its ability to document procedures and information in an easily accessible way, creating a centralized repository for organizational documentation.
With its wide range of features, Confluence is utilized for collaboration, project management, process and quality management, and knowledge management. It enables teams to coordinate tasks more easily, ensuring everyone has access to the necessary information. The software is also valued by IT departments as a knowledge base and internal web space. Additionally, it serves as a valuable agile tool for custom development services, providing a centralized place for documentation and integration with other tools.
Overall, Atlassian Confluence offers a robust platform for enhancing teamwork and knowledge sharing within organizations. Its versatility makes it suitable for various industries and departments, improving communication, productivity, and information accessibility.
Users recommend using Confluence for creating, storing, and retrieving business-critical resources. They suggest using Confluence for documentation work, especially in an agile project management environment. Users find Confluence to be a great tool for remote teams to work together and increase efficiency. They also recommend it for team collaboration and seamless project work. Users suggest using Confluence to eliminate communication gaps and improve visibility and backtracking. They think Confluence is excellent for sharing information and integrating with other tools. Additionally, reviewers recommend Confluence for workplaces with flexible schedules and remote working. They suggest considering Confluence when using other Atlassian tools for excellent integration. Users recommend using Confluence for team development documentation and any type of organizational documentation needs. They find Confluence easy to use and believe it makes documentation fun and easier to record. Users suggest using Confluence along with Jira for the best experience. They also recommend establishing a system for creating neat Confluence pages. Users suggest considering Confluence if already using the Atlassian suite but mention the need for improvements in integrations and editing abilities. Additionally, users recommend Confluence only if using Jira, as it may save money compared to other options. However, they suggest considering other options if complicated needs are required.
Attribute Ratings
Reviews
(1-25 of 82)Atlassian Confluence - single point of collaboration
- Sharing documents and data with your team
- Rights management
- Integration with other collaboration tools
- Improved user interface
- Visualisation of existing projects
- Possibility to create project boards
Conflicted on Atlassian Confluence
- Maintain historical links even if pages move
- Responsive
- Good Plugin infrastructure
- In my opinion, permissions model is unpleasant
- In my opinion, automation with anything that isn't an Atlassian product extraordinarily difficult
- In my experience, it doesn't support current standards very well (Markdown, importing HTML)
- In my opinion, search is almost useless
Confluence is our go-to tool for documentation
- easy to create new documents
- easy to search documenation
- easy to setup simple navigationb
- easy to setup notifications for changes to the documents
- make it easier for new users to create new documents - simplify the interface for that
2. Good at restricting visibility to documents.
3. Good for search.
4. Good for easy navigating from one document to another document.
5. Good at setting up essentially a table of contents for your documentation.
Always have options, But Continuos Improvement is the only successor of Atlasstian Confluence
It addresses the local documentation,access issues.Easy sharing documents with team filters, login safety, data privacy.
Its interface gives the option to Auto select title content,standard headings in the paragraph options. Status highlight options.
Its a part of the documentation life in the organzation.
- The page design support and the interfaces are commendable
- Data Privacy and 2 step verification login.
- Easy direct share with the team members, send the direct mail to the shared person.
- Tag someone easily, comment option in the page end for reference tagging.
- Some more interface options, like color options or text highlight options
- Column and Row align options.
- More options in the Table. when added a table, options like strike thorugh.
Confluence for the Cloud not so hot
- Simple text entry
- Simple headings
- Simple connection via links
- Simple copy from other sites
- Pretty good search for pages
- Numbering sequenced lists with other content inserted - awfull
- Page layouts / columns very poor
- Styling restricted
- Expensive apps to do simple operations
- Word processing functionality next to zero
- Inflexible design
- Poorly implemented free apps
- Free templates poorly executed
- No search for out of date pages
Confluence! Great Choice:)
- A single place for all your documentation[.]
- Break down communication barriers[.]
- Reduce time-wasting context switching[.]
- Navigation. Similar to other Atlassian products, users have complained that aspects of Confluence are difficult to learn right away[.]
- An issue that users can face when using Confluence is attempting to edit a document while someone else is editing. Although users can access the document and save it, they are unable to see the changes happening in [real-time] that other users are implementing until they refresh their page. Some users have also noted that this can result in loss of edits.
- Another drawback of using Confluence is its specific organizational structure. All information is stored within one page or project, although the page is able to be broken up into sections, some users do not prefer this style. Users can use the ‘page tree’ on each page to organize the different elements of each project.
Confluence is a tool for companies that are growing and require good administration of their knowledge
- Create, Edit and Organize pages
- Create Organized Calendars
- Confluence [is a]easy tool to create polls
- For those who follow the SCRUM methodology, Confluence has everything you need
- The user profile can be improved for a most modern looking
- It has a good search engine by syntax but no by context
- Basic wiki features (connected content)
- Enterprise security and access control.
- Rich text editing.
- Support for code snippets and markup.
- A huge library of plug-ins
- Support for markdown is sorely missed by the modern software engineer.
- Better support for searching and discovery.
- Better support for collaborative editing of pages.
A wiki for enterprise that isn't Sharepoint!
- Document Collaboration
- Configurable Notifications for Spaces and Pages (when things get updated or comments added)
- Central resource for all documentation within a company
- Costs continue to climb for usage - Atlassian has recently announced dropping support of on-prem solutions and forcing people to adopt their cloud solution
- Segregated support - you may have to bounce between Atlassian support personnel and various plugin developers depending on what aspect of Confluence you need assistance with
- Limited mobile functionality compared to web-based
Fantastic product - forcing open communication
- Knowledge Management
- Multi user contribution
- All types of adding to support any business
- Templates to kick start usage
- User on boarding training would be cool
- It can be costly for larger companies
- DevOps documentation
- Project management documentation
- Meeting minutes allowing anyone access
- Shared agendas for meeting
- Comment and markup of resources
- Enables sharing and insights across different departments. Ability to see content in other departments.
- Ability for all users to have public access to create their own content.
- The features to embed different pages or documents makes it easier to remain in confluence and not have to toggle to different applications.
- At times the tool is not always user friendly and intuitive
- Building pages can often require a deeper understanding of more technical skillsets like HTML to build pages that display nicely
- More documentation on building out pages would be helpful when it comes to building more advanced pages
- QUICK How-to Guides that can be generated and share instantly.
- Automatic Email notifications of new updates in the Confluence area
- Provides an easy at a glance view of the content similar to a book contents table
- Formatting text can be a challenge to new users.
- Functions great as a wiki
- Excellent repository for SOPs and attaching frequently referenced technical documents etc.
- Integration into JIRA if you use that for either project management or change control tracking
- Over the past 6 years the feature set has not significantly expanded
- Integrations with 3rd party apps (DropBox, Google Drive, Slack) is either through 3rd party plugins or rudimentary at best
- Frequent interface upgrades and complicated permissions settings makes getting new employees up to speed fiddly in some cases
Atlassian Confluence - One stop shop to find any content or information in the organization
- One can subscribe to the pages and spaces and receive updates in the feed on their home page.
- Searching the documents and content is efficient and one can make it more simple by adding labels to the content or pages.
- Access to a particular page or space can be managed and only certain people can be allowed to view or edit.
- The process to create pages and upload content is not that intuitive. It takes sometime for an user to get used to it.
- Search works well with labels but not able to search within the documents and content accurately.
- There is no way to export the documents to cloud storage solutions.
- Integration with JIRA software is crucial for any software department that is also using other tools from Atlassian Suite.
- Access control via team and team members sharing.
- Easy control over documentation structure - creating links, embedded documents, folders structure.
- Documents formatting can be fiddly and problematic. Sometimes we find ourselves in a situation, where we just use basic document formatting to avoid spending extra time trying to get more advanced formatting in place.
- There is no way of real-time collaboration when editing documents in Confluence. This is a standard feature for Google Drive, and Confluence would heavily benefit of having a similar system in place.
- General user interface is not exactly the most user-friendly. We had multiple cases of team members complaining about how complicated its interface is, and requesting extra training.
The second use case is for our public facing customer documentation of our software. This saves use the time and headache of building our own solution to provide docs, and since our target customers tend to be in the tech field, most have familiarity with navigating Confluence's UI.
- Straightforward display of page trees and click paths.
- Fairly freeform content development that can be used for a variety of use cases.
- Solid template support to help minimize overhead on repetitive or frequently used actions.
- Good permission control with self service capabilities.
- Excellent plugin marketplace with a near infinite set of solutions for any scenario.
- Data Center is taking a back seat to Cloud. This leaves companies with internal policies against the usage of cloud apps for storing highly confidential data in a tough place.
- Search in Data Center is wildly inaccurate.
- Some "basic" functionality such as page views and document workflows only come with expensive add-ons.
[Atlassian] Confluence makes it much easier to have fancy layouts and consistent documentation through excellent "macros" and templates. The overall system is so intuitive and easy to use, that there is little room to rationally spend time assessing any other solution.
Confluence would be less appropriate for a team that does not require long lived documentation or memorialization of decisions/projects. It would also not make sense for a team that wishes to keep information locked up and away from others, as the tool is more focused on making it easy to share information and be transparent about work and ideas.
Robust Document Management System
- Version control of pages
- Transparent and easy for users to use with minimal training to non-technical staff
- Robust and reliable tool
- Self-hosted so we don't have to share data with anyone
- Performance can be improved
- Excel integration available without third-party add-on
- The template feature for creation of a "page" is really good. Default templates are excellent.
- The ability to share and for our remote team to collaborate on it is easy to learn and use.
- The tie-in to Jira and Slack are very helpful for some side-conversations
- It can be very easy to end up with a disorganized mess if you're not careful with how you structure your setup and how many people you have creating pages in the shared team spaces
- Sometimes you just can't get formatting for the page to line up nicely. A great example of this is with indentation and line spacing.
- If you have alerts setup on a page and a person is making multiple changes and publishing each separately, you can get far too many individual alerts sent to your email
- More technically minded people tend to dislike the user experience
After several months of use, if you have not well ordered your meeting notes section and titled the page clearly, it will be a real pain to go back and try to find the details of those meeting notes. Searching in Atlassian Confluence if all you have is a rough idea on the page name or general section and that section contains a few hundred pages....not so nice.
- Helps us create dedicated work spaces giving our staff comfort and proper environment to work on assigned tasks and projects.
- The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability.
- It's affordable and fits well in all organizations allowing them to grow their workflow easily.
- Some of our less tech-savvy users had a steep learning curve in understanding how to use the platform reliably.
- Customer support is available in English and this may pose a hindrance to users who communicate in other languages.
Good Collaboration and knowledge sharing tool
- Easy collaboration-Multiple team members can work on same document.
- Integration with various tools like JIRA, Gliffy etc.
- Search option is very good. We can easily find out related pages with few keywords
- Restricted access option for better security.
- Page share option is great to notify other stakeholders.
- sometimes its slow responsive .It will be great if Atlassian can improve the UI response time.
- More page format options should be there.
- Not that easy to use for new users.
This is a heavy tool so not appropriate if you are working with limited network bandwidth.
We observed slow responsive UI many times.
Confluence Review
- Documentation
- Integrations of different charts
- Permissions
- I think the user experience is not the best. It is not the easiest product to use and doesn't have a great look and feel
Atlassian Confluence Review
- Markdown Support
- Organization by document, folder, space
- Ability to favorite or watch pages
- Email digests of changes
- Hard to collaborate/edit at the same time
- Search is hit or miss
- Feels SLOW to use
Confluence has helped our project teams get organized and onboard faster than ever before!!
- Tagging
- Assign Tasks
- Link to Jira
- User Experience
- Ability to choose your Feed
- Create your own templates
Confluence is great for a growing organization.
What it helped us do was keep everything in one place and be able to find it easily.
- They make great templates for everything we needed.
- Organization of documents was decent
- Having all their tools connected was a great asset for us
- Finding our documents was confusing at first.
- The organization and connection to their other products is confusing. Though they have been improving it slowly.
- User management across all platforms could be improved.
What we found though as a smaller team it was a lot of work to organize and set up and we spent a lot of time on it when we should have waited until we were a little larger organization.
- The text editing tools and options for Atlassian Confluence have come a long way from where they started initially.
- Collaborative editing is fantastic when you have multiple individuals providing knowledge to an article or putting together documents.
- Version control is a must and Atlassian Confluence does it well.
- Importing documents from Google Drive would be fantastic. Exporting would be great too! Sometimes you need to share a document with someone outside of the organization and don't want to create a user in Atlassian Confluence for them.